About us - Built to fix the leaks most businesses don't see
SMB Ops is an AI-powered business automation consulting agency. We work with small and mid-sized businesses across every industry—home services, professional services, healthcare, legal, real estate, and more—to find where revenue is leaking and build the systems that stop it.
Most of our clients are losing $100K–$300K/year before they find us. Missed calls going to competitors. Invoices sitting unpaid for 45+ days. Owners spending 10+ hours a week on admin tasks that should be automated. These aren't small problems—they're the difference between a business that scales and one that stays stuck.
- average annual waste found per client
- $100K+
- to go live with AI call handling
- 48hrs
- hours saved per week, per client
- 10+
Our approach - We fix the leaks. You run the business.
Every engagement starts with honesty—including whether automation is the right move for your business at all.
- Transparency. We show you the exact dollar amount your broken processes cost before we touch anything. No vague promises—only numbers you can verify.
- Speed. Most agencies take months to deliver anything. We go live in days. AI voice agents are typically up in 48 hours. Workflows within a week.
- Simplicity. We don't replace your existing software. We connect to it, automate around it, and make it work the way it was supposed to all along.
Founder
Drew Reynolds — Founder & CEO
With over 10 years as a software engineer, Drew has spent his career turning manual processes into code—architecting, building, and deploying custom automations from the ground up.
SMB Ops was built on a simple observation: small businesses are losing six figures a year to broken operations that a few well-placed automations could fix completely. Most can't afford an in-house ops team. Most SaaS tools are too generic. There was a gap.
Every integration SMB Ops builds is custom—not a cookie-cutter template. Rock-solid, scalable, and designed to work exactly the way your business actually runs.
Find out what your operations are actually costing you
30-minute discovery call. Real numbers. No pitch if it doesn't make sense.